Refund policy
/* ========================================= PODAURORA: Returns & Exchanges (Large & Clear) ========================================= */ /* 🔥 彻底隐藏 Shopify 默认生成的粗笨系统大标题,杜绝双标题 */ .main-page-title, .page-title, h1.page-title { display: none !important; } :root { --re-black: #111111; --re-gold: #D4AF37; --re-grey: #333333; /* 加深颜色,极具阅读质感 */ --re-light-bg: #f9f9f9; --re-border: #e2e2e2; } .pa-returns-wrap { font-family: 'Montserrat', sans-serif; color: var(--re-black); max-width: 980px; margin: 0 auto 70px; padding: 30px 20px 50px; line-height: 1.85; } .pa-returns-header { text-align: center; margin-bottom: 50px; } .pa-returns-tag { font-size: 0.95rem !important; letter-spacing: 5px; text-transform: uppercase; color: var(--re-gold); font-weight: 700; display: block; margin-bottom: 14px; } .pa-returns-title { font-family: 'Playfair Display', serif; font-size: 3.2rem !important; font-style: italic; margin: 0 0 18px; color: var(--re-black); } .pa-returns-sub { font-size: 1.25rem !important; color: var(--re-grey); max-width: 700px; margin: 0 auto; line-height: 1.7; } /* 政策核心保障卡片 */ .pa-guarantee-banner { background: var(--re-light-bg); border: 1px solid var(--re-border); border-left: 5px solid var(--re-gold); border-radius: 4px; padding: 35px 32px; margin-bottom: 55px; } .pa-guarantee-banner h3 { font-family: 'Playfair Display', serif; font-size: 1.9rem !important; margin: 0 0 14px; color: #000; } .pa-guarantee-banner p { color: var(--re-grey); margin: 0; font-size: 1.15rem !important; line-height: 1.8; } /* 🔥 4 步退换货流程:大号醒目卡片 */ .pa-step-grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 20px; margin-bottom: 55px; } .pa-step-box { background: #ffffff; border: 1px solid var(--re-border); border-radius: 6px; padding: 32px 22px; text-align: center; transition: transform 0.3s ease, border-color 0.3s ease; } .pa-step-box:hover { transform: translateY(-4px); border-color: var(--re-gold); } .pa-step-num { font-family: 'Playfair Display', serif; font-size: 2.6rem !important; font-style: italic; color: var(--re-gold); line-height: 1; margin-bottom: 16px; display: block; } .pa-step-title { font-size: 1.05rem !important; letter-spacing: 1.5px; text-transform: uppercase; font-weight: 700; margin: 0 0 12px; color: var(--re-black); } .pa-step-desc { font-size: 0.98rem !important; color: var(--re-grey); line-height: 1.65; margin: 0; } /* 政策条款要点 */ .pa-section-title { font-family: 'Playfair Display', serif; font-size: 2.2rem !important; margin: 50px 0 24px; border-bottom: 2px solid var(--re-black); padding-bottom: 12px; } .pa-returns-list { list-style: none; padding: 0; margin: 0 0 45px; } .pa-returns-list li { margin-bottom: 20px; padding-left: 28px; position: relative; font-size: 1.15rem !important; /* 条款文字放大,清晰好读 */ color: var(--re-grey); line-height: 1.85; } .pa-returns-list li::before { content: '—'; position: absolute; left: 0; top: 0; color: var(--re-gold); font-weight: bold; } .pa-returns-list strong { color: var(--re-black); font-weight: 700; } .pa-returns-footer { text-align: center; padding: 45px 20px 20px; border-top: 1px solid var(--re-border); } .pa-returns-footer p { font-size: 1.15rem !important; color: #333; } .pa-returns-footer a { color: var(--re-black); font-weight: 700; border-bottom: 1px solid var(--re-gold); text-decoration: none; } @media screen and (max-width: 768px) { .pa-step-grid { grid-template-columns: repeat(2, 1fr); gap: 14px; } .pa-returns-title { font-size: 2.4rem !important; } .pa-section-title { font-size: 1.8rem !important; } .pa-returns-list li { font-size: 1.05rem !important; } }
Customer Protection
Returns & Exchanges
We stand behind the craftsmanship of every garment. If you are not completely satisfied, our studio is here to make it right.
01
Request
Email our team with your order number and reason for return.
02
Approval
Receive return instructions and RMA confirmation within 24 hours.
03
Ship Back
Pack securely and send the package to our designated return address.
04
Refund
Funds are credited back to your original payment within 5–10 days.
Damaged, Defective or Incorrect Items
- Quality Assurance: If you receive a piece with print imperfections, transit damage, or an incorrect size/design, please notify us within 7 days of arrival.
- Complimentary Replacement: Include clear photos of the issue and your order slip. We will expedite a brand new replacement immediately at zero additional cost to you.
Non-Returnable Items
- Items marked as Final Sale, Archive Clearances, or Gift Cards.
- Garments showing signs of wear, perfume odor, washing, or altered tags.