Shipping & Delivery
Customer Care
Shipping & Delivery
Transparent, reliable, and insured global delivery direct from our studio to your doorstep.
01
Studio Processing
Every piece undergoes rigorous inspection and preparation within 2 to 5 business days before dispatch.
02
Insured Transit
All parcels are shipped with end-to-end tracking and transit insurance. Tracking numbers are sent immediately upon shipment.
Estimated Shipping Times
| Destination | Standard Delivery | Express Shipping |
|---|---|---|
| United States & Canada | 4 – 7 business days | 2 – 4 business days |
| United Kingdom & Europe | 5 – 9 business days | 3 – 5 business days |
| Australia & New Zealand | 6 – 10 business days | 4 – 6 business days |
| Rest of World | 8 – 14 business days | 5 – 8 business days |
Important Delivery Details
- Order Tracking: As soon as your package ships, you will receive an automated shipping confirmation email with your direct tracking link.
- Address Accuracy: Please ensure your delivery address is accurate at checkout. We cannot modify shipping destinations once the parcel has been dispatched from our facility.
- Customs & Duties: International orders may occasionally be subject to local import taxes, duties, and customs fees imposed by the destination country, which are the buyer's responsibility.
Need assistance tracking an existing order? Contact our support team at aurora@podaurora.com.